Terms & Conditions

Last Updated 24/03/2023

Terms and Conditions

BIAS Technology Support Ltd Terms and Conditions authorizes you to copy documents published by BIAS Technology Support Ltd on the World Wide Web for personal or non-commercial use only, provided any copy of these documents that you make shall retain all copyright and other proprietary notices contained herein.

Except as expressly provided, nothing contained in this paragraph shall be construed as conferring any license or right under any BIAS Technology Support Ltd copyright.

No materials available on the BIAS Technology Support Ltd Web site may be stored, transmitted by any means (including but not limited to electronic, mechanical, scanning, photocopying or recording) without prior written permission of BIAS Technology Support Ltd.

Trademarks and Intellectual Property Disclaimer

BIAS, the BIAS logo, and all product names appearing on our Web sites are among the trademarks and/or service marks owned by BIAS Technology Support Ltd, or its subsidiaries or affiliates, and no trademark or service mark or other license is granted in connection with the materials contained on any BIAS Web site.

Nothing contained herein shall be construed as conferring by implication, estoppal or otherwise any license to any patent, trademark or other intellectual property right of BIAS Technology Support Ltd or any third party.

BIAS Technology Support Ltd makes no representations or warranties that any use of the information contained on this Web site will not infringe any such patent, trademark or other intellectual property right of BIAS Technology Support Ltd or any third party.

General Legal

Should you view the BIAS Technology Support Ltd Web site and respond with information (excluding personal information, which is addressed under the Internet Privacy Policy) including questions, comments or suggestions regarding the content of the BIAS Technology Support Ltd Web site, such information shall be deemed to be non-confidential and BIAS Technology Support Ltd shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation.

BIAS Technology Support Ltd shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including but not limited to developing, manufacturing and marketing products incorporating such information.

BIAS TECHNOLOGY SUPPORT LTD MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OF ANY NATURE REGARDING THE INFORMATION OR THE PRODUCT TO WHICH THE INFORMATION REFERS.

The information on this Web site may include typographical inaccuracies.

Under no circumstances will BIAS Technology Support Ltd be liable to any person or business entity for any direct, indirect, special, incidental, consequential or other damages based on any use of this Web site or any other Web site to which the BIAS Technology Support Ltd Web site is linked, including, without limitation, any lost profits, business interruption, or loss of programs or information, even if BIAS Technology Support Ltd has been specifically advised of the possibility of such damages.

Battery Management Terms

Free evaluation up to a quantity of 30 individual batteries per shipment.

Customer must pay shipping fee’s when sending batteries into BIAS. If the customer would like the batteries returned then a shipping fee will be added.

Online RMA Terms

Software Upload

If customers express that terminals can be Formatted, Blanked or have their Operating Systems reloaded, resulting in all customers software and settings to be deleted, then BIAS Technology Support Ltd is not responsibility for any delays caused by the customer not supply the required software, configurations and loading information.

If the customer request the terminal to be returned blank (no software or configuration loaded) then it the customers responsibility to load their own software and configurations; BIAS Technology Support Ltd will note this on the returned Job Sheet.

If customers supply the relevant software, configurations and loading information then BIAS Technology Support Ltd will attempt a best effort to reload the software and application, but will not be held responsible for any errors or misconfiguration and any subsequent costs involved. It is the customers responsibility to qualify any software and configuration loaded by BIAS Technology Support Ltd and to report any errors.

Any software and configurations will remain with BIAS Technology Support Ltd for storage purposes only, but still remain intellectual property of the customer. BIAS Technology Support Ltd will delete the software and configurations at the customer’s request. All software falls under the data protection act.

Google

Very Important

Deregister any devices that are registered with Google’s Android Zero Touch Service before sending to Repair depot.

If a Product is registered with Google’s Android Zero Touch Service, it is Customer and/or End-User Customer’s responsibility to deregister such Product from the Google Android Zero Touch Service portal prior to returning the Product to BIAS. BIAS will not be responsible for any delay in Turnaround Time of the repair of such Product, if either the Customer or the End-User Customer fails to deregister the Product prior to returning the Product to BIAS for repair. BIAS will attempt to contact Company at the contact information provided by Company a total of 3 times either by phone call or email to inform Company of the delay of the repair to device(s) due to Company s failure to deregister its device(s).

If BIAS cannot fully test the terminal due to Google’s Android Zero Touch Service, then the terminal will not be covered under the 90 warranty period.